Why is a non-refundable booking fee required?
The non-refundable booking fee confirms the customer’s intention to proceed with the booking and is used to cover costs we will have incurred, such as travel and venue expenses. The booking fee is paid at the moment of the booking and then subtracted from the total to be paid a minimum of 48 hours before the test.
The nature of our work requires our examiners to be flexible and involves travel time and costs. Therefore we require a 50% non-refundable booking fee payment when you book your appointment. The payment is non-refundable to ensure that the subject does in fact intend to take the test.
Without these measures in place, there is a temptation for a guilty party to book a test as proof that they have nothing to hide, and subsequently cancel the booking. Please be sure you or the test taker can, and intend to make the appointment when you book with us
We are a highly mobile polygraph service for client convenience, making ourselves available days, nights and weekends. This mobility requires us to be efficient in fee collection and scheduling. We would not be able to keep our fees so reasonable if after traveling several hours, an examinee decided not to show up, leaving us with no work, no income and a long drive home. For these reasons, we do require 50% non-refundable booking fee WHEN you make your appointment.
Once an appointment is made, fees are non-refundable. You may certainly call for a free consultation at any time; we simply ask that you not schedule an appointment until you are certain you can make that appointment.
Why does it take so long?
Every single case we have is as important as the last, so the time spent on putting you at ease, making sure you know the process and explaining the importance of honesty is time well spent because it ensures that we get the most accurate results possible.
On the surface that does seem like a long time, but the actual polygraph test will usually take the least amount of time. The majority of the time will be taken up by us talking. We will discuss the issue at length, which means we can ask the most pertinent questions possible, which in turn gives the most accurate results. We need to make sure you are physically well enough for the test, and that you understand the difference between lying and telling the truth.
You will have the opportunity to tell your side of the story in full, and, once we have compiled a list of the questions to be asked you will be told what those questions are before the actual test begins. It is quite a lengthy procedure but it does go by quickly!
How long will I have to wait for the results?
Within 24 – 48 hours after the test.
Do I need to come to a central office for a polygraph test?
We realise that one location will not be convenient for many people, so to that end we do travel to various locations across the SA, as long as a suitable venue is available that satisfies the test criteria.
Why would anyone who is guilty agree to take a lie detector test?
If a person refuses the chance to clear their name using a polygraph, that alone does not suggest guilt. We have experienced many cases where the subject was just nervous about the experience and this is justifiable as it is not an experience which anyone is accustomed to on a regular basis. Our examiners provision for nervousness and are trained to counter defensive behavior which can be often perceived as guilt for one matter but relate to another matter entirely.
What happens if someone tries to beat the test?
Many people think they can beat the polygraph test, and in older versions of the test it was possible. However, with today’s technology, there are measures in place to detect any attempt to tamper with the test. Moreover, you would not only be up against the equipment, but you would also be trying to fool highly experienced and trained examiner/s, people who are well aware that some will try to beat the test.
Can nerves make me look guilty when I’m not?
This is a situation which has been exploited (unsuccessfully) by many people who think they can beat the polygraph. Nerves will NOT affect the outcome of the examination, and for good reason. If you are nervous at the beginning of the test, as most people are, you will remain nervous throughout the test. Your reactions to answering truthfully and deceitfully will still differ and will still look very different to each other, thus giving us a clear indicator of guilt or otherwise.
I’d like to sit in on the test. Can I do that?
if you have brought someone to us for a lie detector, you being in the room, watching and listening, is almost guaranteed to distort the truth. Let’s face it, not many people will want to admit their guilt with their accuser sitting next to them, or even listening in! Most people find it easier to admit guilt to a stranger – that’s why counselling is so effective! So no, as much as we understand that you would want to sit in and hear what is being said, your presence would undermine the effectiveness of the test.